RETURNING WEB ORDERS
Returns of merchandise purchased from this website may be made within 30 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling). If the product you received was damaged, defective, or if the wrong item was shipped to you, you must first contact Ellia USA Consumer Relations at: 1-248-863-3160 prior to returning your product.
To return an item you ordered from https://www.ellia.com/, fill out the Returns Form on the packing slip that came with your order and send it back with the merchandise to ensure proper credit and faster processing. Ellia USA cannot be responsible for lost returns. We recommend using an insured and prepaid method for your return, such as UPS ground or insured USPS for proof of delivery.
To avoid any additional fees, please include all original packing materials, manuals and accessories with the product. All merchandise must be returned in its original packaging and in saleable condition. Wearable items must be unworn. We recommend you return items via UPS ground or insured USPS for proof of delivery.
A pre-printed return label is included on your original packing slip for your convenience.
No CODs will be accepted.
Typical turnaround time for returns or replacements is about two to four weeks, but may be a bit longer during high volume periods.
RETURNING STORE PURCHASES
At Ellia USA, we stand by our products. Each product is created with the highest quality components and is quality crafted for years of dependable use. We back every product with a warranty. You can refer to your product's instruction booklet for your warranty information.
If you purchased a Ellia USA product from a retail store, please return it to the store at which you made the purchase.
If you are unable to exchange a product at the original place of purchase and if the product is still under warranty, contact a consumer relations representative by telephone at 1-248-863-3160 or email at [email protected] for assistance. Please make sure to have the model number of the product available.