ESSENTIAL OIL BASICS
WHAT ARE ESSENTIAL OILS?
WHAT IS THE DIFFERENCE BETWEEN FRAGRANCE OIL AND ESSENTIAL OIL?
I JUST BOUGHT SOME ELLIA ESSENTIAL OIL. WHAT DO I DO WITH IT?
HOW DO I DILUTE AN ESSENTIAL OIL?
CAN THEY BE USED UNDILUTED?
WHERE IS THE BEST PLACE TO APPLY MY OILS?
HOW MANY DROPS ARE IN A 15ML BOTTLE?
WHAT’S THE SHELF LIFE OF YOUR OILS?
ARE MY OILS STILL GOOD IF THEY GOT FROZEN?
HOW SHOULD I STORE MY OILS?
ELLIA VS. OTHER ESSENTIAL OIL COMPANIES
WHY DOES YOUR PEPPERMINT SMELL DIFFERENT THAN OTHER BRANDS?
WHAT MAKES ELLIA UNIQUE COMPARED TO OTHER ESSENTIAL OIL COMPANIES?
Pure, undiluted, steam-distilled and cold-pressed essential oils.
Batch tested before and after bottling to ensure purity.
Violet glass to protect the integrity of our oils.
SOURCING, EXTRACTING, AND BOTTLING
DO YOU GROW YOUR OWN PLANTS AND OWN YOUR OWN FARMS?
DO YOU DISTILL YOUR OWN OILS?
WHERE DO YOUR OILS COME FROM?
WHAT SPECIFIC TESTS DO YOU PERFORM ON YOUR OILS?
HOW ARE YOUR OILS PROCESSED?
WHAT IS COLD-PRESSED?
DO YOU USE SOLVENTS TO EXTRACT YOUR OILS?
DO YOU RELEASE YOUR THIRD-PARTY PURITY TESTS TO THE PUBLIC?
At this time, we do not release our GC/MS (gas chromatography/mass spectrometry) purity reports to the public. The data on these reports is extremely complex and requires specialized knowledge to interpret.
All of our essential oils — including single notes and blends — are 100% pure and therapeutic grade. We define “therapeutic grade” as essential oils that have not been cut or diluted with fillers or substitutes. They are used for aromatherapy and topical purposes to soothe the body and mind. A medical benefit is not conferred or implied.
INGREDIENTS, LABELING, AND ALLERGY CONCERNS
ARE OUR OILS ORGANIC?
ARE YOUR OILS GLUTEN FREE?
WHY DO YOUR OILS SAY NOT TO USE INTERNALLY?
ARE YOUR OILS FOOD GRADE?
WHAT IS YOUR POLICY ON ANIMAL TESTING?
DO YOUR PRODUCTS CONTAIN ANY GENETICALLY MODIFIED INGREDIENTS? (GMOS)?
ARE YOUR PRODUCTS IRRADIATED?
ARE YOUR PRODUCTS KOSHER?
WHY DON’T YOU PROVIDE ANY MEDICINAL USES OF YOUR OILS?
WHY ISN’T THERE A NUTRITIONAL PANEL ON YOUR OIL PACKAGING?
ARE YOUR OILS SAFE TO USE DURING PREGNANCY?
ARE YOUR OILS SAFE TO USE WHILE BREASTFEEDING?
ARE ESSENTIAL OILS SAFE TO BE USED WITH CHILDREN?
WHATS THE SAFEST WAY TO USE THE OILS?
WHAT ARE BEST PRACTICES FOR USING ESSENTIAL OILS?
Keep out of reach of children and pets.
Do not use on babies, children, or pets.
Keep away from flame, heat, and ignition sources (essential oils are flammable).
Do not apply undiluted (neat) essential oils directly onto skin; dilute with a carrier oil first.
Always conduct a patch test of diluted essential oil on the inner arm before using; do not use if redness or irritation occurs.
Do not ingest essential oils.
Keep essential oils out of eyes, ears, nose, mouth, and any body opening.
Never assume an essential oil possesses the same properties as its plant.
If you have sensitive skin, epilepsy, heart, or kidney problems, or any serious medical condition, do not use essential oils unless advised by a physician or medical professional that it is safe.
WHAT SHOULD I DO IF I HAVE AN ACCIDENT WITH MY ESSENTIAL OILS?
If essential oil gets on hands: Use cream or vegetable oil to dilute; wash with soap and warm water; repeat if necessary.
In United States: Call National Capital Poison Control Center at 1-800-222-1222.
In Australia: Call Poisons Information Line 24 hours a day from anywhere in Australia on 13 11 26.
If ingested by a pet:
In United States: Call the Animal Poison Control Center at 1-888-426-4435; be prepared to pay $50 with a credit card.
In Australia: Please call your nearest vet for assistance. For of state-wide 24 hours vet emergency clinics please see this link.
ARE ESSENTIAL OILS SAFE TO USE AROUND PETS?
ELLIA APP FAQ
THE APP IS ASKING FOR MY LOCATION VIA GPS, WHY DOES ELLIA NEED THIS INFORMATION?
HOW DO I CONNECT TO MY BLUETOOTH ELLIA DIFFUSER?
MY BLUETOOTH ELLIA DIFFUSER IS NOT SHOWING UP IN THE APP, HOW DO I GET IT CONNECTED?
CAN I LOAD MY OWN MUSIC TO PLAY ON MY DIFFUSER?
HOW DOES THE PHOTO MATCH FEATURE WORK?
WHAT IS CBD?
IS CBD LEGAL?
WHAT IS THE DIFFERENCE BETWEEN HEMP AND MARIJUANA?
WILL I GET HIGH FROM USING THE CBD PRODUCTS?
WHAT IS THE EXTRACTION PROCESS FOR THE CBD?
WHAT SHOULD I DO IF I EXPERIENCE SKIN IRRITATION?
ARE THERE ANY SIDE EFFECTS ASSOCIATED WITH CBD TOPICALS?
HOW MUCH CBD SHOULD I USE?
WILL CBD PRODUCTS CAUSE ME TO FAIL A DRUG TEST?
ARE CBD TOPICALS ORGANIC?
WHERE IS THE CBD SOURCED FROM?
DO YOU RELEASE YOUR CERTIFICATE OF ANALYSIS TO THE PUBLIC?
CAN THE CBD PRODUCTS BE USED INTERNALLY?
HOW LONG DO CBD PRODUCTS LAST?
HAVE MORE QUESTIONS ABOUT ELLIA? GET IN TOUCH!
Please contact an Ellia Consumer Relations Representative at 1-248-863-3160,
or send an email to firstname.lastname@example.org